SHIPPING & RETURNS
Shipping Policy
We ship by Royal Mail and Parcel Force to your door. All UK orders under £40 are charged £4.99, orders between £40 and £100 are charged £7.99 and orders over £100 are free of postage & packaging. Worldwide deliveries are welcome but will require a quotation from Parcel Force so we can notify you of their charge. So for all Worldwide delivery enquiries please contact us first by Telephone: 01825 750611
by Email: info@sussextoycraft.co.uk
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We aim to have all stock items shipped within 5 working days of your order. For items not held in stock and bespoke projects - We will notify you of an expected delivery timescale, this could be up to 30 days (as we have to make the items from scratch).
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Return & Exchange Policy
In an ideal world you will be delighted with your purchase from sussextoycraft.co.uk but as we all know life is seldom so simple.
Should you not be fully satisfied with your purchase from us we offer a refund or exchange on all goods within 28 days of your original order. If a refund is sought this will be credited back to your original payment method.
Goods must be returned in the exact condition they were sent and please remember to include your contact details.
NB: Postage on returned items must be paid by the returnee and cannot be claimed back.