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Customer Care

Here at Sussex Toy Craft we are committed to providing our customers with the excellent levels of service they deserve. To this end, should you feel we have not lived up to your expectations please reach out and let us know how we can help address this.

Contact by phone:

01825 750611

Contact by email:

For information about our returns and goods exchange please click on the arrow below.


Privacy & Safety


As an online store it is necessary for us to collect pertinent personal information from you when you engage with us online at

We use this information to make your shopping experience a simple and enjoyable experience. We also use an encrypted secure third party payment gateway from Wix to verify payment (Wix have their own privacy policy available at This information is collected to help process your order, inform you of any delays or issues, and if you have requested us to do so from our dynamic contact form - occasionally to send you special offers and promotions.


Your custom is vital to our success and we are committed to protecting any data that we collect about you.


We collect the minimum amount of information about you that we need to provide you with a satisfactory service. We may collect any or all of the information that you give us depending on the type of transaction you enter into. This may include your name, address, telephone number and email address, together with browsing data via cookies about your use of our e-Commerce store


We use the information collected primarily to process the task for which you visited the website.  Any data collected is held in accordance with the GDPR. All reasonable precautions are taken to prevent unauthorised access to this information. This safeguard may require you to provide additional forms of identity should you wish to obtain information about your account details.


We do not or would not share any personal data we hold about you  with any other parties.


Wholesale Inquiries

Increasing numbers of outlets across our region and beyond are showing more interest than ever before in traditional, handcrafted, wooden, sustainable toys. Should you have any desire to stock and sell your stunning products?" We would love to hear from you. 

In the first instance please contact us on: 01825 750611 or 07943 329305

Alternatively email your enquiry to:

Payment Methods
Payment Methods

We offer a secure safe encrypted payment gateway provided by Wix Payments

-  We accept payment from PayPal and all major Credit / Debit Cards


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